Terms & Conditions

Palm Springs Spa | Float Space

Last updated: 20 October 2026

Welcome to Palm Springs Spa | Float Space, operated by Palm Springs Ltd.

By making a booking, you agree to the Terms & Conditions applicable to your booking, together with our Cancellation Policy and relevant treatment safety requirements.

Please read these terms before booking. If you are booking on behalf of another person, you must ensure that they receive the relevant information and agree to the requirements applicable to their treatment.

If you have any questions or require clarification, please contact us before booking.

1. Bookings & Payment

All standard appointments must be paid for in full in advance to secure the booking.

Bookings may be made online, by telephone or through another authorised booking channel.

Where a payment link is issued, payment should normally be completed within 12 hours.

If payment is not received, we will attempt to contact you before deciding whether to release the appointment. We understand that payment difficulties or unexpected circumstances can arise.

Appointments that remain unpaid may be released for other customers at management discretion.

Please check the treatment, date, time and booking details provided in your confirmation.

2. Cancellation & Rescheduling

Our standard cancellation arrangements are:

Rescheduling: At least 48 hours’ notice before the appointment.
Cancellation for gift-card credit: At least seven days’ notice before the appointment.
Gift-card credit: Valid for 12 months from the date of issue.
Late cancellations and no-shows: An appropriate cancellation charge may apply.

Customers wishing to cancel must contact us directly by telephone, email or another accepted communication channel.

Our standard policy is to offer rescheduling or gift-card credit rather than a cash refund when customers voluntarily change their plans. This does not remove any statutory refund rights.

Late cancellation charges are assessed fairly, taking into account reasonable losses, costs saved and whether we can fill the appointment.

Full details are available in our Cancellation & Rescheduling Policy.

3. Late Arrivals

Please arrive in sufficient time for your appointment.

If you arrive late, your treatment or spa session will normally still finish at its scheduled time to avoid affecting other customers.

Where insufficient time remains to complete the required safety briefing or treatment safely, we may be unable to proceed.

Any applicable charges will be assessed under our Cancellation Policy and your statutory rights.

4. Pre-Session Guidelines

For floatation therapy, we recommend the following:

Avoid caffeine for approximately four hours before floating.
Avoid large meals within one hour of your appointment.
Avoid waxing within 24–48 hours.
Avoid shaving within 12–24 hours, as the magnesium sulphate solution may irritate freshly shaved skin.
Do not float with new tattoos or piercings until fully healed.
Following childbirth, contact us before booking so that we can assess suitability, healing and any relevant medical advice.
Remove contact lenses, jewellery and metal accessories before entering the pod.
Shower thoroughly before your float and remove makeup, lotions, oils and other products.

If you have recently dyed your hair, please ensure the colour no longer transfers when washed.

These precautions help protect both your comfort and the floatation water.

If a significant safety or hygiene concern prevents us from providing your appointment, we will discuss the circumstances and any appropriate alternative.

Any cancellation or retained payment will be handled fairly and in accordance with your statutory rights.

If you are unsure whether floatation therapy is suitable, please contact us before booking.

5. Mobility & Accessibility

Palm Springs Spa | Float Space is located on the ground floor and has ramp access.

Some facilities have steps, including shower entrances. Floatation pods also require customers to step into and out of the pod.

Please contact us before booking if you have mobility difficulties, use mobility aids or require assistance.

We will discuss your individual requirements and consider reasonable adjustments where possible.

Where hands-on assistance is needed, this must be agreed in advance. Customers may need to attend with a suitable companion where appropriate and safe.

We will assess accessibility and safety individually rather than applying a blanket exclusion to disabled customers.

6. Treatment Order & Booking Responsibility

Our standard treatment sequence is designed around comfort, safe use of heat facilities and treatment preparation.

Massage therapy should normally be booked after floatation therapy or an infrared sauna session where these services are combined on the same day.

The recommended treatment order is:

Sauna → Float → Massage
Sauna → Massage
Sauna → Float
Float → Massage

Float → Sauna may also be accommodated by prior arrangement.

If treatments are booked in an unsuitable order, we will contact you to discuss rearranging them.

Where possible, we will adjust the order on the same day.

If this is not possible, we will offer an alternative suitable date or arrangement.

Please contact us before booking if you are unsure which sequence is appropriate.

If you decline an available alternative, any cancellation charge will be assessed under our published Cancellation Policy and applicable consumer rights.

7. Health Information & Consent

You must provide accurate information about relevant health conditions, medication, allergies, pregnancy, recent procedures and any circumstances that could affect your treatment or use of our facilities.

You must inform us if your medical circumstances change between booking and attending.

Some conditions may require treatment adaptations, postponement or medical advice.

Our staff may decline or stop a treatment where there is a reasonable, documented safety concern.

For massage and complementary therapies, clients must complete the appropriate consultation and consent process.

Consent is ongoing, and you may request changes or ask for treatment to stop at any time.

Our Liability Waiver & Agreement explains further treatment-specific precautions.

8. Age & Supervision Policy

Floatation Therapy

Our standard floatation service is for adults aged 18 and over.

We also offer designated teen floatation sessions for customers aged 12–17, Monday to Wednesday, subject to availability and the applicable booking arrangements.

For customers under 18:

A parent or legal guardian must provide appropriate consent.
A responsible adult must remain present at the spa for the duration of the session.
Any additional supervision needs must be discussed before booking.
The young person must receive an appropriate safety briefing.
The booking must comply with the service’s age and supervision requirements.

Customers under 12 are not admitted to standard floatation sessions.

We welcome enquiries from customers with additional needs and will consider individual circumstances, reasonable adjustments and suitability.

Other Spa Facilities

Age restrictions for infrared sauna and future wet spa facilities may differ.

These must be confirmed with the spa before booking.

Children and young people must not use a facility unless its specific age, supervision and safety requirements are satisfied.

Proof of age may be requested where appropriate.

9. Floatation Therapy Rules

Customers must:

Shower thoroughly before entering the pod.
Remove relevant cosmetics and products.
Remove jewellery and contact lenses as instructed.
Follow the staff safety briefing.
Avoid entering while intoxicated or affected by relevant contagious illnesses.
Inform staff of any relevant risk of involuntary bodily fluid release.
Use the pod controls and assistance button appropriately.
Leave the pod if they feel unwell or uncomfortable.

The pod lid may be opened during the session.

Please inform staff immediately of any contamination or equipment problem.

10. Floatation Pod Contamination & Recovery Costs

Significant contamination of a floatation pod may require the pod to be completely drained, cleaned, disinfected and refilled with fresh water and Epsom salts.

This process can take approximately 48 hours, during which the affected pod may be unavailable for bookings.

The estimated cost of restoration and associated disruption may be £650–£800, depending on the circumstances.

Where contamination results in recoverable losses for which a customer is legally responsible, we may seek reimbursement of reasonable, evidenced costs.

These may include:

Replacement Epsom salts and water.
Cleaning and disinfection.
Staff labour.
Replacement filters and consumables.
Heating and filtration costs.
Demonstrable lost profit caused by the closure.

Any claim will be assessed individually, taking account of the circumstances, costs saved and reasonable steps taken to minimise losses.

The estimated amount is not an automatic fee or penalty.

Nothing in this clause affects your statutory consumer rights.

11. Infrared Sauna

Our infrared sauna sessions are normally 45 minutes.

Customers must:

Follow staff instructions.
Drink water and remain appropriately hydrated.
Avoid excessive heat exposure.
Use the heating controls appropriately.
Avoid touching hot panels.
Leave immediately if feeling unwell, faint, dizzy or overheated.
Inform staff if assistance is required.

Customers may reduce the heat intensity or leave the sauna at any time.

A 45-minute booking does not mean a customer should remain continuously exposed to high temperatures for the full duration.

Relevant medical and pregnancy restrictions apply.

12. Wet Spa Facilities

Once the new wet spa has opened and been fully approved, bookings will be available under the specific terms published for those facilities.

The intended session duration is 90 minutes, including time for showering, changing and leaving the spa.

Different rules may apply to:

Traditional sauna.
Steam room.
Hot tub.
Showers.
Private hire.
Shared spa sessions.

Customers must follow the relevant health, hygiene and safety instructions.

Facility capacity and under-18 restrictions will be confirmed before bookings open.

13. Massage & Complementary Therapies

New treatment clients must complete a consultation form before their first appointment.

Returning clients must inform their therapist of any relevant health changes.

Treatment techniques and pressure will be adapted according to individual needs and professional assessment.

Appropriate underwear, towels and draping must be maintained during treatment.

Clients may request an adjustment or ask their therapist to stop at any point.

14. Afternoon Tea

Afternoon tea is available as an add-on by prior arrangement.

The standard requirements are:

Minimum booking of two people.
At least 48 hours’ advance notice.
Advance payment.
Dietary requirements disclosed before the order is confirmed.

We will advise whether specific allergies or dietary requirements can be accommodated.

Where ingredients or preparation costs have already been committed, these may be relevant when assessing cancellation costs.

Any applicable statutory rights remain unaffected.

15. Gift Cards & Vouchers

Directly purchased Palm Springs Spa gift cards are normally valid for 12 months, unless a different validity period is clearly stated at the time of purchase.

The expiry date will be provided with the gift card.

Gift cards are not ordinarily redeemable for cash.

Where customers cancel an appointment with at least seven days’ notice, a gift-card credit may be issued in accordance with our Cancellation Policy.

Third-party vouchers may be subject to additional terms set by the provider.

Nothing in this section excludes any applicable statutory rights, including rights arising where a voucher or service is faulty, misdescribed or cannot be provided.

16. Treatment Packages, Passes & Special Events

Treatment packages, prepaid passes and special events may have additional clearly stated booking conditions.

These may include:

Number of treatments.
Validity periods.
Event dates.
Availability restrictions.
Advance booking requirements.
Event-specific cancellation arrangements.

Please check the terms provided when purchasing.

Any cancellation charge or loss of a prepaid session must be fair and consistent with applicable consumer law.

17. Customer Behaviour

We ask all customers to treat staff, other visitors and facilities respectfully.

Customers must follow reasonable safety, hygiene and behaviour instructions.

Threatening, abusive, dangerous or deliberately disruptive behaviour may result in a session being ended.

We may refuse or terminate service where there is a legitimate safety or conduct concern.

Any payment consequences will be considered fairly and without excluding statutory rights.

18. Damage to Equipment & Property

Customers must use our equipment and facilities with reasonable care.

Please report accidental damage immediately.

Where property is deliberately damaged, misused or removed without authorisation, we may seek reasonable and evidenced repair or replacement costs where legally justified.

Normal wear and tear is not chargeable.

Any charge must be proportionate and must not operate as a penalty.

19. Personal Belongings

Please take care of your personal belongings.

We recommend removing jewellery and valuables before treatments and keeping them safely stored.

Our high-concentration floatation solution may cause damage to certain metals and accessories.

We will not be responsible for losses unless they result from a breach of our legal obligations or another basis of liability recognised by law.

20. Cleaning & Hygiene

Our treatment rooms and facilities are cleaned in accordance with our hygiene procedures.

The floatation pods use filtration, UV treatment and chemical dosing as part of their water treatment arrangements.

Equipment maintenance and water quality checks are undertaken according to our procedures.

We reserve the right to close or withdraw a facility where cleaning, maintenance, water quality or safety concerns make continued use inappropriate.

If a booked service cannot be provided, we will contact the customer and honour applicable statutory rights.

21. Cookies & Privacy

Our website uses essential cookies and may use optional analytics or marketing technologies.

Where consent is legally required, non-essential cookies will only be used after valid consent has been obtained.

You can find further information in our Cookie Policy and Privacy Policy.

When booking, we process personal information needed to manage appointments, payments, customer communications and relevant treatment safety requirements.

Health information is handled with additional confidentiality and data protection safeguards.

For further details, please see our Privacy Policy.

22. CCTV & Customer Privacy

CCTV may operate in designated areas for legitimate security and safety purposes.

CCTV does not operate in private changing, showering or treatment areas where customers have a reasonable expectation of privacy.

Appropriate signage and privacy information will be provided.

Any new CCTV installation will be subject to a privacy and safety assessment.

23. Pricing & Website Errors

We aim to keep prices and booking information accurate.

If an obvious pricing or website error occurs, we will contact you promptly to explain the issue.

Where a valid booking cannot be honoured at the agreed price, we will follow applicable contract and consumer law, including providing an appropriate refund where required.

Prices or terms will not be changed retrospectively simply because an appointment has already been booked.

24. Service Expectations

Floatation therapy, sauna use and complementary therapies are individual experiences.

We do not guarantee a particular health, relaxation or therapeutic outcome.

Our services are not substitutes for appropriate medical diagnosis or treatment.

If you are dissatisfied with your visit, please notify us during your appointment or contact us afterwards.

We aim to respond to complaints within 48 hours, wherever reasonably possible.

25. Events Beyond Our Control – Force Majeure

Circumstances outside our reasonable control may include:

Power outages.
Severe weather.
Flooding.
Fire.
Public health emergencies.
Unexpected equipment failures.
Other serious disruptions.

We will make reasonable efforts to notify affected customers and provide appropriate alternatives.

Where a booked service cannot be supplied, any applicable legal rights to a refund or other remedy will be respected.

Nothing in this section removes liability that cannot legally be excluded.

26. Fire Safety & Emergency Evacuation

If the fire alarm sounds, all customers must evacuate immediately.

Do not delay to shower or change.
Do not stop to collect personal belongings.
Follow staff instructions.
Leave by the nearest safe exit.
Proceed to the designated assembly point.

Assembly point: Entrance to the car park, on the driving side.

Do not re-enter until authorised.

27. Liability & Consumer Rights

We take reasonable care to maintain safe premises, equipment and treatments.

Customers are responsible for following reasonable safety instructions and giving accurate relevant information.

Nothing in these Terms & Conditions excludes or restricts liability for death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

Nothing in these terms affects your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

28. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute will be dealt with by the courts having jurisdiction under applicable law.

29. Contact Us