Cancellation & Rescheduling Policy
Last updated: 5th June 2026
At Palm Springs Spa | Float Space, this policy ensures fairness to all guests and protects the time of our therapists, treatment rooms and facilities.
Advance Payment Requirement
All bookings must be paid in full at the time of booking.
Where a payment link is issued instead of immediate online payment, it must be completed within 12 hours to secure the appointment.
If payment is not received within this timeframe, the booking may be cancelled automatically and released for other clients.
Rescheduling
A minimum of 48 hours’ notice is required to reschedule an appointment.
Rescheduling can be completed:
• Online via your Float Space account
• By calling or contacting us directly during opening hours
Requests made with less than 48 hours’ notice will be treated as late cancellations.
Cancellations & No-Shows
Standard Terms
Customers are not able to cancel appointments through the online booking system. If you need to cancel your appointment, you must contact us directly by phone, email or message.
For cancellations, we require a minimum of 7 days’ notice.
Where 7 days’ notice is provided, a Palm Springs Spa gift card will be issued for the value of the booking. This gift card will be valid for 12 months from the date of issue and can be used towards a future appointment.
Customer cancellations are non-refundable. Gift cards and booking credit cannot be exchanged for cash.
Appointments cancelled with less than 7 days’ notice are non-refundable and may result in the full booking fee being retained.
Failure to attend without notice (“no-show”) is treated as a late cancellation. The full session fee will be retained and no gift card or booking credit will be issued.
This applies regardless of the reason for cancellation, unless otherwise agreed at management discretion.
Unpaid Appointments
In the rare event that a booking is made without upfront payment:
• If cancelled with less than 48 hours’ notice, the full session fee becomes payable.
• If you fail to attend, the full session fee becomes payable.
Outstanding balances must be settled before any future bookings will be accepted.
Float Space reserves the right to require advance payment for all future appointments following a late cancellation or no-show.
Packages, Memberships & Passes
Late cancellations or missed appointments will result in one session being deducted from the remaining balance.
Exceptional Circumstances
We understand that genuine emergencies may occur. Rescheduling outside the stated notice period may be considered at management discretion but is not guaranteed.
Right to Amend
Palm Springs Spa | Float Space reserves the right to amend this policy where necessary. The most current version will always be available on our website.