Last updated 17 February 2026
At Float Space | Palm Springs Spa in Thorne, Doncaster, we are dedicated to providing you with an exceptional and safe experience through our official Float Space Liability Waiver. This document clearly explains all safety policies, client responsibilities, and health considerations for every treatment and facility we offer.
⚠️ Please take care — floors can get wet and slippery.
Facilities & Client Information – Float Space Liability Waiver Thorne
We provide the following amenities: towels, earplugs, petroleum jelly, shampoo, body wash, shower facilities, slippers, robes, and hair-drying equipment.
All provided items must remain on the premises. We charge a replacement fee for any items taken off-site, and a payment link will be sent to the email associated with your booking.
Please leave all towels, slippers, robes, and earplugs in your room or hand them in to reception before leaving.
Floatation Therapy
Session lengths are 60 or 90 minutes.
If you feel claustrophobic or uncomfortable, you may open the lid of the pod at any time.
You’ll find a red “call attendant” button on the left-hand side inside the pod if you need assistance.
Client Agreement
You must not use the floatation pod if any of the following apply:
- Incontinence or risk of involuntary release of bodily fluids
- Failure to shower thoroughly (including removal of makeup, oils, or creams)
- Bright dyed hair colour (e.g. red) that still leaks when washing
- Under the influence of alcohol or drugs
- Contagious or infectious skin condition
- Open wounds or sores
- Uncontrolled diabetes
- Heart problems, epilepsy, seizures, or a history of blackouts (without medical clearance)
- Menstruating heavily without appropriate protection
- Skin conditions that may react to magnesium salts
- Kidney disease
If you’re unsure whether it’s safe to use Floatation Therapy, please contact us before booking.
Restrictions
Minimum age 18+, or 16+ with parental/guardian consent.
Ages 5+ can be accommodated with prior approval — call or email to enquire.
Certain medical conditions (e.g. epilepsy, heart issues) may prevent use — consult your physician if unsure.
You need to be able to enter and exit the pod without assistance or arrange for personal help.
Pre-Session Preparation Requirements
Guests must follow the below preparation guidelines before attending their float session:
• Do not shave or wax within 24 hours prior to your session (the magnesium solution may cause skin irritation).
• Avoid excessive caffeine before your session, as it may reduce your ability to relax.
• Avoid heavy meals immediately before floating.
• Remove contact lenses before entering the pod.
• Remove all jewellery, watches, piercings, and metal accessories before entering the float pod.
For the protection of both your belongings and our float solution, jewellery must be removed prior to entering the pod. Float water contains a highly concentrated magnesium sulphate solution which may tarnish or damage metals. Palm Springs Spa accepts no responsibility for damage to jewellery worn during a session. This includes tarnishing, discolouration, corrosion, or structural damage.
Failure to follow preparation guidelines may result in the session being declined, ended early, or treated as a late cancellation without refund.
No refunds will be issued in such circumstances.
Guests who enter the float pod wearing jewellery or metal accessories do so entirely at their own risk. Any resulting contamination or damage to the float pod water will be handled in accordance with the Contamination & Liability terms below.
Contamination & Liability
If you contaminate the float pod (for example, with hair dye or bodily fluids), you may be responsible for a £600 clean-up and salt replacement charge, at management discretion.
By proceeding with your session, you confirm that all information provided is true and accurate. — Float Space | Palm Springs Spa accepts no liability for injury or accidents, including slips or falls.
Infrared Sauna
Sessions are 45 minutes for safety reasons.
For your safety:
- Do not apply oils, lotions, or creams before entering, as they can cause burns or equipment damage.
- Do not enter the sauna wet — this is not a hot/cold therapy room.
- A jug of water will be provided to keep you hydrated.
- If you feel unwell, overheated, or uncomfortable, exit the sauna immediately.
- Inform a member of staff if assistance is required.
- After using the Infrared Sauna, do not use a sunbed or any other UV/heat treatment for 24 hours.
Client Agreement
I confirm that:
- I am not pregnant or breastfeeding.
- I have not recently had high blood pressure, a heart attack, or other cardiovascular problem.
- I have no history of dizziness, fainting, heat sensitivity, narcolepsy, or seizures.
- To the best of my knowledge, I am safe to use the Infrared Sauna facilities.
- I understand that the Infrared Sauna is not intended to diagnose, treat, cure, or prevent any disease or ailment.
If unsure, please contact the spa before booking your appointment.
Massage
Your therapist will complete a consultation form before the start of your treatment.
Please answer all questions truthfully and do not withhold any medical information.
All clients must wear underwear during treatment — if not, the treatment may be declined with no refund.
Please avoid attending with any infectious condition.
Absolute Contraindications
Massage cannot be performed if you have any of the following:
- Contagious or infectious diseases (flu, covid-19, chickenpox, impetigo, ringworm, scabies)
- Fever or acute illness
- Recent surgery or acute injury
- Thrombosis, deep vein thrombosis (DVT), or embolism
- Severe cardiovascular conditions (e.g. uncontrolled hypertension, recent heart attack, severe atherosclerosis)
- Cancer without medical clearance
- Pregnancy in the first trimester
Client Agreement
If I am unsure whether it is safe for me to have a massage, I will contact the spa by email or phone before booking.
If your appointment is declined on the day, no refund will be issued.
General Policies
Safety Procedures
For your safety, if there is no response to staff via knocking, opening the door, or calling during your session, we reserve the right to enter the treatment room to ensure your wellbeing.
Fees & Payment
Float sessions: 60 or 90 minutes (longer sessions available by request).
Infrared sauna sessions: 45 minutes for safety.
Payment is due at the time of booking.
To pay by cash, please call reception — a 50% deposit may be required.
We may update our fees with at least one month’s notice (where possible).
Cancellation & Rescheduling Policy
We understand that life happens and plans may change. To ensure fairness to all clients, please note:
Rescheduling requires at least 48 hours’ notice.
Reschedule online through your Float Space account or call us directly.
Cancellations made with less than 24 hours’ notice are charged in full.
For packages/passes, missed or short-notice cancellations will result in a session being deducted.
In genuine emergencies, please contact us directly. Rescheduling may be considered at management discretion.
Cleanliness & Hygiene
All treatment areas are disinfected between sessions.
Moreover, our Float Pod water is purified with:
- UV light purification
- Hydrogen peroxide sterilisation
- 1-micron filtration
- Fully cycled four times between every float
- In addition, we reserve the right to close facilities for maintenance, water balancing, or safety reasons where necessary.
As a result, every client enjoys a fresh, safe, and hygienic environment.
CCTV Monitoring
Used only in public areas (reception, corridors, entrances, and the Moon Room).
No cameras are installed in treatment rooms or private areas such as toilets.
We keep CCTV footage for up to 30 days.
Acknowledgement & Agreement – Float Space Liability Waiver
By booking a session, I confirm that I have read, understood, and agree to all terms and policies listed in this Float Space Liability Waiver at Palm Springs Spa, including the cancellation and rescheduling policy.
For clarity, this document serves as the official Float Space Liability Waiver for Palm Springs Spa in Thorne, Doncaster.
Learn More
For information regarding professional therapy standards, please visit the Federation of Holistic Therapists.
For more about our services, explore Floatation Therapy, Massage Treatments, or our FAQs.
Finally, thank you for your cooperation and for helping us maintain a safe, peaceful spa environment.
Thank you for reviewing our Float Space Liability Waiver before your visit.
This document forms part of the Float Space Liability Waiver at Palm Springs Spa Thorne, Doncaster.