Float Therapy Liability Waiver & Professional Agreement
At Float Space, we are dedicated to providing you with an exceptional and safe experience. Please carefully review and agree to the following policies and information:
Facilities
We provide the following amenities: towels, earplugs, petroleum jelly, shampoo, body wash, shower facilities, slippers, robes, and hair-drying amenities.
All provided items must remain on the premises. Any items removed or taken will incur a replacement charge, and a payment link will be sent to the email associated with your booking.
Please return all towels, slippers, and robes to reception before leaving
⚠️ Please be cautious — floors may be wet and slippery.
Client Agreement
By booking a session at Float Space, I confirm that I will not use the floatation pod if any of the following apply:
I have incontinence or risk involuntary release of bodily fluids.
I have not thoroughly showered (including removing makeup, oils, or creams).
I have bright dyed hair colour such as red, and it leaks when washing (Must run clear)
I am under the influence of alcohol or drugs.
I have any contagious or infectious skin condition.
I have open wounds or sores.
I am diabetic and not under medical control.
I have heart problems, epilepsy, seizures, or a history of blackouts without medical clearance.
I am menstruating heavily and not using appropriate protection.
I have a skin condition that may react to magnesium salts.
I have kidney disease.
Restrictions
- You must be 18 years or older to float, or 16+ with parental/guardian consent.
- Certain medical conditions (e.g., epilepsy, heart issues) may prevent use of the float pod or infrared sauna. Please consult your physician if unsure.
- You must be able to enter and exit the pod unassisted, or arrange for personal assistance.
Safety Procedures
For your safety, if there is no response to staff via knocking, opening door or shouting during your session, we reserve the right to enter the float room to ensure your wellbeing.
Fees
- Float sessions are available in 60 or 90 minute options, with pricing based on the selected package. Longer sessions can be accommodated upon request and subject to availability
- Infrared sauna sessions are capped at 45 minutes for safety reasons.
- Payment is due at the time of booking.
- Fees are subject to change without notice. We will always try to give a minimum of a months notice where possible.
Cancellation & Rescheduling Policy
We understand that life happens and plans may change. To ensure fairness to all clients:
Rescheduling
- We require at least 48 hours’ notice to reschedule your appointment.
- This can be done:
- Online via your Float Space account
- Or by calling us directly
Cancellations
- Cancellations made with less than 24 hours’ notice will be charged the full session fee, regardless of the reason.
- For pre-paid packages, a missed or short-notice cancellation will result in a session being deducted from your balance.
Exceptions
In the case of genuine emergencies or unforeseen events, please contact us directly — rescheduling may be considered at the manager’s discretion.
Contamination & Liability
I understand that if I contaminate the float pod (e.g., via hair dye, bodily fluids), I will be responsible for the full cost of clean-up, shutdown, and salt replacement — a charge of £600.
I understand that I am using floatation therapy of my own free will and will not hold Float Space or Palm Springs Ltd liable for any injury sustained during a session or while on the premises, including slip or fall incidents.
Float Space reserves the right to refuse service to anyone.
Cleanliness & Hygiene
Our facility is cleaned and disinfected between each session. Water in our float pods is purified through a state-of-the-art system using:
- UV light purification
- Hydrogen peroxide sterilization
- 1-micron filtration
Each pod’s water is fully cycled and filtered four times between every float, ensuring pristine conditions.
CCTV Monitoring
To enhance the safety and security of our clients, staff, and premises, Palm Springs ltd, Float Space uses CCTV in designated public areas only.
Where we use CCTV:
- Public areas such as reception, corridors, and external entrances.
- No cameras are placed in treatment rooms or private areas.
Purpose of CCTV:
- Crime prevention and detection
- Safety and security
- Monitoring service quality
Legal basis:
We use CCTV based on our legitimate interests under the UK GDPR and the Data Protection Act 2018.
Data storage:
Footage is securely stored and retained for no more than 30 days, unless required longer for investigation.
Access and rights:
CCTV footage is restricted to authorised personnel. You may request access to footage in which you appear by contacting us at admin@float.space
Acknowledgement
By booking a session at Float Space, I confirm I have read, understood, and agree to all terms and policies listed above, including the cancellation and rescheduling policy.