Rescheduling and Cancellation Policy
We understand that plans can change, and we aim to accommodate rescheduling when possible. Please review our policy for cancellations and rescheduling appointments:
Rescheduling:
- We require 48 hours’ notice for rescheduling appointments. This can be done:
- Online through your account, or
- Over the phone by calling us directly.
- If you do not provide 48 hours’ notice, it will be considered a short notice cancellation.
Short Notice Cancellations:
- Cancellations made with less than 48 hours’ notice will incur a charge for the full session fee.
- If the situation is beyond your control (e.g., medical emergencies, unforeseen events), please reach out to us. In these cases, rescheduling may still be possible at the manager’s discretion.