We understand that life happens and plans can change. To help us manage our schedule and offer the best service to all of our clients, we kindly ask that you review the following:
Rescheduling Appointments
- We require at least 48 hours’ notice to reschedule your appointment.
- You can reschedule:
- Online via your account
- Or by calling us directly
- If less than 48 hours’ notice is given, it will be treated as a short-notice cancellation.
Cancellations
- Cancellations made with less than 24 hours’ notice will be charged the full session fee, regardless of the reason.
- For pre-paid packages, a missed or late-cancelled session will be deducted from your remaining balance.
Exceptions
We understand that genuine emergencies and unforeseen circumstances can arise. Please get in touch with us directly in these cases — any flexibility or rescheduling will be at management’s discretion.
Thank you for respecting our time and the time of others who may be waiting for appointments.