Last updated 23 January 2026
Cancellation & Rescheduling Policy
At Palm Springs Spa | Float Space, we understand that plans can change. This Cancellation Policy is designed to ensure fairness for all guests while respecting the time of our therapists and the availability of our treatment rooms.
Advance Payment Requirement
All bookings at Palm Springs Spa | Float Space must be paid for in full at the time of booking.
Where a payment link is issued instead of immediate online payment, this link must be completed within 12 hours of being sent in order to secure the appointment.
If payment is not received within this timeframe, the booking may be cancelled automatically and the appointment released for other clients to book.
Rescheduling Your Appointment
We kindly request a minimum of 48 hours’ notice to reschedule your appointment.
Rescheduling can be done:
- Online via your Float Space account, or
- By calling us directly during opening hours.
If you need help choosing a new date or treatment, our team will be happy to assist — please reach out via our Contact page.
Cancellations & No-Shows
Standard Cancellation Terms
- Cancellations made with less than 48 hours’ notice may result in the full session fee being charged.
- Failure to attend a booked appointment without notice (“no-show”) will be treated as a late cancellation.
Unpaid Bookings
- All bookings are normally required to be paid for in advance.
- On rare occasions where a booking is made without upfront payment, the following applies:
- If the appointment is cancelled with less than 48 hours’ notice, or the client does not attend, the full cost of the session becomes payable.
- Outstanding balances must be paid in full before any future bookings will be accepted.
- Float Space reserves the right to require advance payment for all future bookings following a late cancellation or no-show.
Packages, Memberships & Passes
For packages, memberships, or multi-session passes, a missed appointment or late cancellation will result in one session being deducted from the remaining balance.
Exceptional Circumstances
We understand that genuine emergencies and unforeseen circumstances can arise. In such cases, please contact us as soon as possible. Rescheduling may be considered at the manager’s discretion, but this cannot be guaranteed.
Supporting Fair Use
By following this Cancellation Policy, you help us:
- Reduce last-minute disruptions
- Protect therapist time
- Keep appointment availability fair for other guests
Thank you for respecting our time and the time of other clients who may be waiting for an appointment.
To learn more about professional best practice in holistic and complementary therapy, visit the Federation of Holistic Therapists.
This Cancellation Policy ensures clear communication, fairness, and a smooth booking experience for all guests visiting Palm Springs Spa | Float Space in Thorne.