Last updated 11 November 2025
Cancellation & Rescheduling Policy
At Palm Springs Spa | Float Space, we understand that plans can change. Our Float Space Cancellation Policy is designed to ensure fairness for all guests while respecting the time of our therapists.
Rescheduling at Float Space, Thorne
We kindly request at least 48 hours’ notice to reschedule your appointment.
Rescheduling can be done:
- Online via your Float Space account, or
- By calling us directly during opening hours.
If you need help deciding on a new date or treatment, our team will be happy to assist you — just reach out through our Contact page.
Cancellations
Cancellations made with less than 24 hours’ notice will be charged the full session fee, regardless of the reason.
For packages, memberships, and passes, a missed or short-notice cancellation will result in one session being deducted from your balance.
We encourage guests to read our Terms & Conditions for full details on booking and refund policies.
Float Space Cancellation Policy Exceptions
We understand that genuine emergencies and unforeseen circumstances can arise. In such cases, please contact us as soon as possible — rescheduling may be accommodated at the manager’s discretion.
Thank you for respecting our time and the time of other guests who may be waiting for appointments.
To learn more about best practice in professional holistic therapy, visit the Federation of Holistic Therapists.
Your Float Space Cancellation Policy Thorne ensures clear communication, fairness, and a smooth experience for all guests visiting Palm Springs Spa.
We value every client who visits Float Space and always aim to provide a calm, fair, and reliable booking experience. By following our Float Space Cancellation Policy, you help us maintain smooth operations, reduce last-minute disruptions, and ensure appointment availability for other guests who may be waiting for a float, massage, or sauna session.