Cancellation Policy

Llast updated 13 Sept 2025

Cancellation & Rescheduling Policy

We understand that life happens and plans may change. To ensure fairness to all clients, please note the following:

Rescheduling

• We require at least 48 hours’ notice to reschedule your appointment.
  
• Rescheduling can be done:
  
  • Online via your Float Space account, or
    
  • By calling us directly.
    

Cancellations

• Cancellations made with less than 24 hours’ notice will be charged the full session fee, regardless of the reason.
  
• For packages and passes, a missed or short-notice cancellation will result in a session being deducted from your balance.
  

Exceptions

In the event of an emergency or unforeseen circumstance, please contact us directly. Rescheduling may be accommodated at the discretion of the manager.

Thank you for respecting our time and the time of others who may be waiting for appointments.