Terms & Conditions

Terms and Conditions

Last updated: 13 Sept 2025

By booking a session at Float Space, you agree to these terms and conditions. You cannot accept these terms on behalf of anyone else. If you have any questions or need clarification, please contact us.

For Your Comfort

Before floating, we recommend avoiding:

  • Caffeine within 4 hours.
  • A large meal within 1 hour.
  • Waxing within 24–48 hours.
  • Shaving within 12–24 hours.
  • Recent childbirth – minimum of 4 weeks, we recommend 8 weeks
  • New tattoos or piercings (wait 3–4 weeks until fully healed). Test with hand sanitizer — if it stings, wait a little longer.

If you are unsure whether it is safe for you to book a floatation therapy session, contact the spa by email or phone before booking an appointment

Mobility & Accessibility

  • Float Space is ground floor with ramps for accessibility.
  • Clients must be able to move independently.
  • If assistance is required, bring someone who is physically able to help you.
  • All our showers have a step up into them.

Cookies

This website uses cookies to track actions (pages visited). Google and Facebook provide anonymized insights to improve our services. By using this website, you consent to this data collection.

Consent & Privacy

  • Minimum age to float: 18 (photo ID may be requested).
  • By booking, you consent to provide personal information (name, email, phone, DOB) and agree to its storage per our privacy statement.
  • Inform us if circumstances change (contact info, medical status).

Behavior Expectations

  • Follow staff instructions and respect others.
  • Inappropriate behavior may result in being asked to leave without refund.

Expectations

  • Pricing and website content may occasionally contain errors; we may not be able to honor incorrect information.
  • Individual experiences with floating vary; results may differ.
  • Complaints: contact us during visit or via email. We aim to respond within 48 hours.

Gift Cards

  • Non-refundable. Validity period stated on the card.
  • Recipients must agree to these Terms and Conditions before use.

Force Majeure

Float Space is not liable for delays, cancellations, or inability to provide services caused by circumstances beyond our reasonable control, including but not limited to:

  • Power outages
  • Extreme weather
  • Flooding
  • Fire
  • Pandemics or public health emergencies
  • Other unforeseen events

We will make reasonable efforts to notify clients and reschedule services where possible.

Fire Safety / Evacuation

  • In the event the fire alarm sounds, a full evacuation of the building is required.
  • Do not stop to get dressed.
  • Do not stop to gather personal belongings.
  • Follow staff instructions and proceed calmly to the nearest exit.
  • The designated assembly point is at the entrance (driving) to the car park.

Governing Law

These Terms and Conditions and the Liability Waiver are governed by the laws of England and Wales. Any disputes arising from these agreements shall be subject to the exclusive jurisdiction of the courts of England and Wales.