Last updated 07 Feb 2025
Terms and Conditions
Last updated: 07 Feb 2025
By booking a session at Float Space, you agree to these terms and conditions. You cannot accept these terms on behalf of anyone else. If you have any questions or need clarification, please contact us.
Health and Safety
While at Float Space, please be aware that wet surfaces may be slippery. Exercise caution when moving around the center.
You must not float if you:
- Are under the influence of alcohol or drugs.
- Have open wounds, sores, or rashes.
- Have any contagious illness or disease.
- Have incontinence.
- Have uncontrolled kidney disease.
- Have uncontrolled psychosis, schizophrenia, or seizure disorders.
- Have an uncontrolled heart condition.
- Have recently undergone chemotherapy.
- Are allergic to Epsom salt (magnesium sulfate) or hydrogen peroxide.
- Are in the first trimester of pregnancy.
If you have any of these conditions, you must consult with a healthcare professional to confirm that floating is safe for you. You can provide them with this document for more information about flotation.
If you develop any of these conditions after floating, you must obtain approval from your healthcare provider before floating again.
If you are menstruating, please use a tampon or menstrual cup, as you would in a swimming pool. If using a tampon, ensure it is fully inserted.
If you suffer from severe motion sickness, you may experience it in the pod. Consider taking motion sickness medication.
If you are diabetic, be aware that floating may lower cortisol and blood sugar levels.
If you have low blood pressure, take extra care when exiting the pod. Sit up first and pause before standing to avoid dizziness.
For Your Comfort
We recommend avoiding the following before floating:
- Caffeine (within the last 4 hours).
- A large meal (within the last hour).
- Waxing (within the last 24-48 hours).
- Shaving (within the last 12-24 hours).
- Recent childbirth.
- New tattoos or piercings (wait 3-4 weeks until fully healed). If in doubt, apply hand sanitizer to the area—if it stings, wait longer before floating.
Mobility
Float Space is on the ground floor, with ramps for accessibility. However, you must be able to move independently around the center. Getting in and out of the float pod is similar to entering a bath. If you need assistance, please bring someone qualified and insured to help you.
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Conditions of Booking
Payments, Cancellations, and Refunds
Payment: Full payment is required at the time of booking.
Cancellations and Rescheduling:
If you need to cancel or reschedule your appointment, please call us at 01594 715215 at least 48 hours before your scheduled time. You may reschedule your appointment a maximum of three times.
Late Notice or No Show:
If you provide less than 48 hours’ notice for cancellation or rescheduling, you will not be able to change your appointment and no refund will be provided.
Failure to attend without proper notice will result in the loss of your payment or float credit, if used for booking.
Late Arrivals:
If you arrive late, we cannot guarantee a full 1-hour float session.
If you are significantly late, your session may be forfeited entirely.
Relax & Stay Package
By booking the Relax & Stay Package, you agree to the following terms and conditions:
Booking & Payment
Full payment is required at the time of booking.
Prices may vary depending on hotel availability and prices.
All bookings must be made directly through Float Space via email or phone.
Float Space will handle the hotel booking on your behalf, selecting between two local hotels for the best available rate.
Non-Refundable & Non-Cancellable Policy
Due to the inclusion of a hotel stay, this package is strictly non-refundable, non-changeable, and non-cancellable.
No refunds will be issued for missed appointments or no-shows.
Hotel Stay Details
The hotel stay is for one night only, either before or after your Float Space treatments.
The specific hotel will be chosen based on availability at the time of booking.
Any additional services or upgrades at the hotel (e.g., room service, extended stay) must be arranged and paid for directly with the hotel.
Hotel check-in and check-out times will follow the standard policies of the selected hotel.
Float Space Treatments
The package includes an infrared sauna, floatation therapy, and a 30-minute massage per person.
The massage will be provided one at a time – while one guest has their massage, the other will relax in our Moon Room.
Please arrive on time; late arrivals may result in a shortened treatment duration.
Health & Safety
Floating is not recommended if you have certain medical conditions (e.g., open wounds, contagious skin conditions, recent hair dye within 48 hours).
If you are pregnant, please consult your doctor before booking.
The sauna is not recommended for individuals with certain medical conditions (e.g., severe cardiovascular issues). If in doubt, please check with your GP.
Please see our waiver and liability – Liability Waiver and Agreement.
 Consent
The minimum age to float at Float Space is 18. We may require you to produce photo ID as proof of age.
By booking, you agree to provide personal information, including your name, email address, phone number, and date of birth. You also consent to us storing this information in accordance with our privacy statement.
If your circumstances change (e.g., contact information, medical status), please inform us before your next appointment.
Behavior Expectations
We expect all customers to behave appropriately during their visit to Float Space, which includes following the reasonable instructions of our staff and showing respect to both the team and fellow customers. Inappropriate behavior may result in being asked to leave, with no refund provided.
Before floating, you are required to shower thoroughly, including washing your hair. Do not use conditioner before your float (you’re welcome to use it after your session).
You must not introduce any substances into the float solution, including perfumes, oils, or any other additives. Please remove all makeup and any removable jewelry before entering the float pod.
If you contaminate the float solution in any way, you agree to pay up to ÂŁ1,200 for cleaning, solution replacement, and potential loss of income due to pod downtime.
If you stain or damage towels or other facility items, you may be charged for replacement.
Expectations
We aim to ensure all pricing and website content is accurate, but errors can occur. If an error is found, we may not be able to honor the incorrect information.
Everyone’s experience with floating is different, and it may take time to adjust and feel the full benefits. Approach your float with an open mind, and understand that it may differ from what you expect.
If you have any complaints, please let us know during your visit or contact us via email. We aim to respond within 48 hours.
Gift Cards
Gift cards are non-refundable. The validity period is stated in the gift card description.
Acknowledge
The recipient must agree to all of these terms and conditions before they can float.