Cancellation & Rescheduling Policy

Palm Springs Spa | Float Space

Last updated: 20 October 2026

At Palm Springs Spa | Float Space, our cancellation and rescheduling policy ensures fairness to all guests while protecting the time of our therapists, treatment rooms and facilities.

Each appointment is reserved specifically for you, and late cancellations or missed appointments can result in financial losses and prevent other customers from booking.

Please read this policy carefully before making a booking.

Advance Payment Requirement

All standard bookings must be paid in full in advance to secure the appointment.

Where a payment link is issued instead of immediate online payment, payment should normally be completed within 12 hours.

If payment has not been received within this timeframe, we will attempt to contact you before deciding whether to release the appointment.

We understand that there may be a genuine reason for a payment delay, and we are happy to discuss this where possible.

Appointments that remain unpaid may be manually cancelled and released for other customers at management discretion.

Rescheduling — 48 Hours’ Notice

A minimum of 48 hours’ notice is required to reschedule an appointment under our standard policy.

Rescheduling can be completed:

Online via your Float Space account, where available.
By calling or contacting us directly during opening hours.

Alternative appointments are subject to availability.

Requests made with less than 48 hours’ notice are treated as late changes and may be subject to a cancellation charge, unless an alternative arrangement is agreed by management.

Cancellations — 7 Days’ Notice

Customers cannot cancel appointments directly through our online booking system.

If you wish to cancel an appointment rather than reschedule it, you must contact us directly by telephone, email or message.

We require a minimum of seven days’ notice for our standard cancellation-credit arrangement.

Where at least seven days’ notice is provided, a Palm Springs Spa gift card will be issued for the value of the booking.

The gift card:

Will be valid for 12 months from the date of issue.
Can be used towards eligible future appointments.
Cannot ordinarily be exchanged for cash.

Our standard policy is to provide rescheduling or gift-card credit rather than a cash refund when a customer voluntarily changes their booking.

This does not affect any applicable statutory cancellation or refund rights.

Cancellations With Less Than 7 Days’ Notice

Appointments cancelled with fewer than seven days’ notice do not automatically qualify for gift-card credit.

However, where at least 48 hours remain before the appointment, you may still request to reschedule it in accordance with our standard rescheduling policy.

If you choose to cancel rather than reschedule, an appropriate cancellation charge may apply.

Any payment retained or charge requested will reflect reasonable losses resulting from the cancellation, taking account of costs saved and our reasonable ability to offer the appointment to another customer.

Late Cancellations — Less Than 48 Hours’ Notice

Cancellations and requests to change an appointment with fewer than 48 hours’ notice are considered late cancellations under our normal policy.

A cancellation charge may apply because the short notice can make it difficult to fill the appointment.

The charge may be substantial where the appointment cannot be refilled and the business incurs a significant loss.

However, any amount retained or charged will be fair and proportionate to the circumstances, taking account of actual or reasonably estimated losses, costs saved and efforts to minimise the loss.

A full booking fee will not be imposed automatically where it exceeds the loss that can reasonably be justified.

Failure to Attend — No-Shows

Failure to attend an appointment without providing notice is treated as a no-show.

As the appointment has been reserved specifically for you, a cancellation charge may apply.

Where we are unable to refill the appointment, the charge may be substantial and could, depending on the circumstances, approach the full session price.

Any payment retained or charge requested will reflect reasonable, evidenced losses and will not operate as a penalty.

A missed appointment does not automatically entitle the customer to a replacement appointment or gift-card credit.

Exceptional circumstances may be considered by management.

Unpaid Appointments

In the rare event that a booking is accepted without upfront payment:

Cancellation with less than 48 hours’ notice may result in a reasonable cancellation charge.
Failure to attend without notice may result in a reasonable no-show charge.
Any amount requested will reflect the financial loss reasonably arising from the cancellation or missed appointment.

Where a charge is properly due, we may require the outstanding balance to be resolved before accepting further bookings.

Palm Springs Spa | Float Space reserves the right to require advance payment for all future appointments.

Packages, Memberships & Passes

Bookings made using treatment packages, memberships or prepaid passes are subject to the same notice requirements.

A minimum of 48 hours’ notice is required to reschedule an appointment under our standard policy.

Where a session is cancelled late or missed, an appropriate charge may be deducted from the remaining package, membership or pass balance.

The amount deducted will be assessed fairly in accordance with the circumstances, applicable booking conditions and consumer rights.

Afternoon Tea & Special Events

Afternoon tea requires a minimum of 48 hours’ advance booking and is prepared specifically for the confirmed order.

Cancellation charges may take account of ingredients purchased, preparation undertaken and other unavoidable costs.

Yoga Spa Retreat Days, special events and certain promotional packages may have additional terms that are communicated before booking.

Any event-specific cancellation restrictions will remain subject to applicable consumer law.

Exceptional Circumstances

We understand that genuine emergencies, illness or unexpected circumstances may occasionally prevent customers from attending.

Where possible, please contact us as soon as you become aware that you cannot attend your appointment.

Rescheduling outside the normal notice period, gift-card credit or a reduction or waiver of a cancellation charge may be considered at management discretion.

Each situation will be assessed individually, taking account of the circumstances and any applicable legal rights.

Appointments Cancelled by Palm Springs Spa | Float Space

On rare occasions, we may need to cancel or postpone an appointment due to staff illness, equipment failure, maintenance issues, safety concerns or circumstances beyond our reasonable control.

We will make reasonable efforts to contact affected customers as soon as possible.

Where appropriate, we will offer an alternative appointment or gift-card credit.

If we are unable to provide the booked service, any applicable statutory right to a refund will be honoured.

Customers will not be required to accept a gift card instead of a refund where a refund is legally due.

Refunds & Statutory Consumer Rights

Our standard cancellation arrangements are designed to offer flexibility through rescheduling or gift-card credit rather than cash refunds for customer-requested changes.

However, these arrangements do not remove any rights customers may have under UK consumer law.

Where a refund is required by law, it will be provided.

Any cancellation charge or retained payment must be fair, proportionate and take account of reasonable losses and costs saved.

Nothing in this policy excludes or restricts statutory consumer rights.

Right to Amend

Palm Springs Spa | Float Space reserves the right to amend this policy where reasonably necessary.

The current version will be available on our website.

Any updated terms will normally apply to future bookings and will not retrospectively remove rights under an existing booking agreement.

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