Last updated: 17 February 2026
By booking a session at Float Space, you confirm that you have read and agree to these Terms and Conditions.
If booking on behalf of another person, you confirm that you have their authority to accept these terms.
If you have any questions or require clarification, please contact us prior to booking.
Pre-Session Guidelines
Before attending your session, please note:
• Avoid caffeine within 4 hours.
• Avoid a large meal within 1 hour.
• Do not wax within 24–48 hours.
• Do not shave within 12–24 hours.
• Following childbirth, wait a minimum of 4 weeks (we recommend 8 weeks).
• Do not float with new tattoos or piercings until fully healed (minimum 3–4 weeks).
Failure to follow these guidelines may result in your session being declined without refund.
If you are unsure whether it is safe for you to book a floatation therapy session, please contact the spa by email or phone before booking.
Mobility & Accessibility
Float Space is ground floor with ramp access.
Clients must be able to enter and exit the float pod and facilities independently.
If assistance is required, you must bring a suitable person who is physically able to assist you.
Please note that all showers have a step-up entry.
Treatment Order & Booking Responsibility
To ensure safety and the best therapeutic experience, Massage Therapy must not be booked before a Floatation Therapy or Infrared Sauna session on the same day.
If treatments are booked in an incorrect order, Float Space reserves the right to contact you to rearrange the appointment sequence.
Where possible, we will amend the booking to ensure the correct treatment order on the same day. If this is not possible due to availability, we will offer an alternative date to accommodate the correct order.
If you choose not to proceed with the amended treatment order, the booking will be treated as a client cancellation, and our standard cancellation terms will apply.
For the best therapeutic results and comfort, the recommended treatment order is:
• Sauna → Float → Massage
• Sauna → Massage
• Sauna → Float
• Float → Massage
The only exception to the above is Float → Sauna, which may be accommodated where requested.
It is the client’s responsibility to ensure treatments are booked in the correct order at the time of booking.
Cookies
This website uses cookies to track activity (such as pages visited). Google and Facebook provide anonymised insights to help improve our services.
By using this website, you consent to our use of cookies in accordance with our Privacy Policy.
Consent & Privacy
By booking, you consent to provide personal information (including name, email, phone number, and date of birth) and agree to its storage in accordance with our Privacy Policy.
You must inform us if your contact details or medical circumstances change prior to your appointment.
Age & Supervision Policy
Floatation therapy is available to all ages, subject to the following supervision requirements:
• Under 18s must have a parent or legal guardian present in the building for the duration of the session.
• Children under 13 must have a parent or legal guardian present in the room during the session.
• Bookings for children under the age of 13 must be made directly with the spa via phone or email and cannot be booked online.
A parent or legal guardian must complete and accept all relevant waivers and provide written consent prior to the session.
Parents or guardians are fully responsible for the supervision, behaviour, and safety of minors attending the spa.
We welcome neurodiverse children and those with additional needs; however, it is the responsibility of the parent or guardian to ensure the child is comfortable, safe, and suitable for floatation therapy.
Float Space reserves the right to refuse or end a session at management discretion where safety or suitability is in question.
Photo ID may be requested.
Behaviour Expectations
Clients must follow staff instructions and behave respectfully toward other guests and staff.
Inappropriate, disruptive, unsafe, or non-compliant behaviour may result in your session being terminated without refund.
Float Space reserves the right to refuse service at management discretion where safety, hygiene, or policy compliance is in question.
Expectations
In the event of a pricing or website error, we reserve the right to cancel or amend bookings made at incorrect rates.
Individual experiences with floating vary; results and outcomes cannot be guaranteed.
If you have a complaint, please notify us during your visit or via email. We aim to respond within 48 hours.
Gift Cards
Gift cards are non-refundable.
Validity periods are stated on the card.
Recipients must agree to these Terms and Conditions before use.
Expired gift cards cannot be redeemed.
Force Majeure
Float Space shall not be liable for delays, cancellations, or inability to provide services due to circumstances beyond our reasonable control, including but not limited to:
• Power outages
• Extreme weather
• Flooding
• Fire
• Pandemics or public health emergencies
• Other unforeseen events
We will make reasonable efforts to notify clients and reschedule services where possible.
Fire Safety / Evacuation
If the fire alarm sounds, full evacuation of the building is required.
• Do not stop to get dressed.
• Do not stop to gather personal belongings.
• Follow staff instructions and proceed calmly to the nearest exit.
The designated assembly point is at the entrance (driving side) of the car park.
Governing Law
These Terms and Conditions and the Liability Waiver are governed by the laws of England and Wales.
Any disputes arising from these agreements shall be subject to the exclusive jurisdiction of the courts of England and Wales.