Liability Waiver & Customer Safety Agreement

Palm Springs Spa | Float Space

Last updated: 20 October 2026

At Palm Springs Spa | Float Space in Thorne, Doncaster, your comfort, wellbeing and safety are important to us.

This document explains the health considerations, contraindications, safety precautions and customer responsibilities associated with our treatments and facilities.

Please read the information relevant to your appointment before booking.

Some medical conditions may prevent a treatment from taking place, while others may require an individual assessment, treatment adaptations or advice from a healthcare professional.

If you are unsure whether a treatment is suitable, please contact us before booking.

Nothing in this agreement excludes your statutory consumer rights or our legal responsibilities.

1. General Safety Information

For your safety, please be aware that:

Floors may become wet and slippery, particularly around showers and spa facilities.
Customers must take reasonable care when walking, entering or exiting equipment and using showers.
Suitable footwear should be worn where provided or recommended.
Staff instructions and displayed safety information must be followed.
Any spills, hazards, equipment problems or accidents should be reported immediately.
Customers must not use our facilities while intoxicated or impaired by alcohol, recreational drugs or medication affecting their ability to remain safe.
Customers must not attend with an infectious illness that could present a risk to others.
Customers must provide accurate information about relevant medical conditions and health changes.

We take reasonable steps to maintain our premises and facilities safely.

2. Facilities & Customer Amenities

Depending on your booking, we provide:

Towels.
Earplugs.
Petroleum jelly for minor skin protection.
Shampoo and body wash.
Private shower facilities.
Slippers.
Robes or gowns.
Hair-drying equipment.
Appropriate changing facilities.

Certain items are included only with specific treatments or packages.

Reusable items supplied by the spa must remain on the premises.

Please leave used towels, robes, slippers and other supplied items in the designated area or return them to reception.

Where reusable spa property is removed without authorisation or deliberately damaged, we may seek reasonable and evidenced replacement costs.

Normal wear and tear will not be charged.

3. Floatation Therapy

Floatation therapy sessions are available for 60 or 90 minutes.

Our floatation pods contain a highly concentrated magnesium sulphate (Epsom salt) solution maintained at a comfortable temperature.

The experience involves floating independently in the pod.

Customers can open the pod lid whenever they wish.

The assistance button is located on the left-hand side inside the pod. If you need help, press the button to alert staff.

Customers must follow the preparation and safety instructions provided before their appointment.

Floatation — When You Must Not Attend

Please do not use a floatation pod if any of the following apply:

You have vomiting, diarrhoea, gastroenteritis or another illness that could contaminate the water.
You are within 14 days of diarrhoea or vomiting associated with a gastrointestinal infection.
You have a contagious or infectious condition that presents a risk to others.
You have open, bleeding or infected wounds, skin ulcers or unhealed tattoos or piercings.
You are experiencing incontinence or cannot reliably control the release of urine or faeces.
You have uncontrolled seizures, epilepsy or unexplained blackouts that could cause loss of consciousness in water.
You are significantly intoxicated or impaired.
You are unable to safely enter, use or exit the pod under the agreed assistance arrangements.
You are unable to understand or follow essential safety instructions, even with reasonable adjustments.

Do not enter the pod if there is a current risk of significant bodily fluid contamination.

Floatation — Conditions Requiring Assessment Before Booking

Please contact us before booking if you have:

Epilepsy or a history of seizures that is currently controlled.
A history of fainting, blackouts or unexplained loss of consciousness.
Heart disease, arrhythmia, unstable blood pressure or significant circulatory problems.
Kidney disease or significant fluid or electrolyte regulation problems.
Diabetes with episodes of hypoglycaemia, reduced sensation or other complications affecting safety.
Severe asthma or another condition that may affect safe breathing.
Significant mobility difficulties.
Claustrophobia, panic attacks or severe anxiety that may make the experience distressing.
A severe or unstable mental health condition affecting your comfort, judgement or response to sensory isolation.
Pregnancy or recent childbirth.
A severe or currently inflamed skin condition, including eczema or psoriasis.
Known sensitivity to magnesium sulphate, sulphates or the products used in the floatation environment.
A recent operation, injury or procedure affecting healing or mobility.
Medication that causes significant drowsiness, dizziness or impaired alertness.
Any other condition that may affect your ability to float safely.

Some conditions may be compatible with floatation following an individual assessment or suitable medical advice.

Medical clearance does not override a significant safety or contamination risk.

4. Floatation Age & Supervision Requirements

Our standard floatation sessions are available to adults aged 18 and over.

We also provide designated teen floatation sessions for customers aged 12–17, Monday to Wednesday, subject to availability.

For under-18 bookings:

Appropriate consent must be obtained from a parent or legal guardian.
A responsible adult must remain at the spa throughout the session.
Any additional supervision or support requirements must be discussed beforehand.
The young person must be able to follow the relevant safety instructions with appropriate support.

Customers under 12 are not admitted to standard floatation sessions.

We welcome enquiries from customers with additional needs and will consider reasonable adjustments and individual suitability.

5. Floatation Pre-Session Preparation

Before your floatation session, please follow these guidelines:

Avoid shaving within 12–24 hours.
Avoid waxing within 24–48 hours.
Avoid excessive caffeine for approximately four hours.
Avoid eating a large meal immediately before floating.
Remove makeup, creams, oils and other skin products by showering thoroughly.
Remove contact lenses.
Remove jewellery, watches and metal accessories.
Ensure any new tattoos or piercings are fully healed.
Do not float if recently applied hair dye is still washing out or transferring.
Inform staff about relevant wounds or skin conditions before entering.

Freshly shaved or broken skin may sting when exposed to the concentrated salt solution.

If you are uncertain about suitability, please contact us before travelling to your appointment.

Jewellery and Personal Items

The magnesium sulphate solution may tarnish, corrode or damage certain metals and accessories.

Customers must remove jewellery and other affected items before entering the pod.

We ask customers to follow this precaution to help prevent damage to personal property and contamination of the water.

Any claim relating to damage or contamination will be assessed according to the circumstances and applicable law.

6. Floatation Pod Contamination & Recovery Costs

Significant contamination of a floatation pod may require the pod to be completely drained, cleaned, disinfected and refilled with fresh water and Epsom salts.

This may involve approximately 48 hours of treatment and temporary closure.

The estimated cost of restoration and associated disruption may be £650–£800, depending on the incident.

Where a customer is legally responsible for recoverable losses, we may seek reimbursement of reasonable and evidenced costs.

These may include:

Replacement Epsom salts and water.
Cleaning and disinfection materials.
Staff labour.
Replacement filters and consumables.
Heating and filtration costs.
Demonstrable lost profit resulting from closure.

The estimated amount is not an automatic fee or penalty.

Every incident will be assessed individually, including the circumstances, reasonable costs and steps taken to minimise financial loss.

Nothing in this section affects your statutory rights.

Please refer to our Terms & Conditions for further information.

7. Infrared Sauna

Our full-spectrum infrared sauna sessions are normally 45 minutes.

The sauna operates at temperatures of up to approximately 65°C.

The duration of the booking does not mean you should remain continuously exposed to high heat for the full 45 minutes.

You may take breaks or end the session whenever necessary.

Staff will provide guidance on the controls and appropriate use.

Infrared Sauna — When You Must Not Attend

Please do not use the infrared sauna if:

You are pregnant, in accordance with our current business safety policy.
You have a fever, acute illness or significant infection.
You are dehydrated, vomiting or suffering from diarrhoea.
You have recently consumed alcohol or are significantly impaired by drugs.
You are experiencing unexplained chest pain, severe breathlessness, fainting or other acute symptoms.
You have a known unstable heart condition, recent heart attack, uncontrolled arrhythmia or other serious cardiovascular problem without appropriate medical assessment and clearance.
You are currently experiencing significant dizziness or repeated fainting.
You cannot safely recognise overheating, leave the sauna or obtain assistance under the available arrangements.

Infrared Sauna — Conditions Requiring Assessment

Please contact us before booking if you have:

High or low blood pressure, particularly where poorly controlled.
Heart disease or a history of heart attack or stroke.
Diabetes, especially where blood sugar control or temperature sensation is affected.
Kidney disease or another condition affecting hydration or electrolyte balance.
A condition affecting sweating, body temperature regulation or heat tolerance.
Epilepsy or a history of blackouts.
Severe respiratory conditions.
Multiple sclerosis or another neurological condition causing heat sensitivity.
Significant circulatory problems.
Reduced skin sensation or neuropathy.
Recent surgery or an unhealed wound.
Medication that affects blood pressure, fluid balance, alertness or heat tolerance.
Any other medical condition that could increase the risks associated with heat exposure.

Certain medications, including some diuretics, blood pressure medicines, sedatives and anticholinergic medicines, may affect hydration, alertness or heat tolerance.

Do not stop prescribed medication to use the sauna. Speak to your healthcare professional if you are unsure.

Infrared Sauna Preparation & Safe Use

For your safety:

Do not apply oils, creams or lotions immediately before entering where these may affect skin comfort or equipment.
Enter the sauna dry unless staff advise otherwise.
Drink water before and after your session.
A jug of water will be provided for hydration.
Start at a comfortable heat intensity.
Adjust the quartz panel intensity using the designated controls.
Do not touch heating panels.
Follow staff guidance on temperature and timer settings.
Leave immediately if you experience dizziness, nausea, weakness, headache, chest discomfort, palpitations or excessive heat.
Inform a staff member if assistance is required.

We recommend avoiding additional intense heat exposure if you remain overheated, dehydrated or unwell after your session.

Where relevant, speak to your clinician before combining sauna use with other heat or UV treatments.

Infrared Sauna Assistance

Customers are currently instructed to leave the sauna room and contact reception if assistance is needed.

If you begin to feel unwell, stop using the sauna immediately.

Customers should not continue heat exposure while waiting for help.

We are reviewing additional customer assistance arrangements for this facility.

8. Massage & Complementary Therapies

We provide massage and complementary therapies performed by appropriately qualified practitioners.

These include:

Therapeutic and sports massage.
Deep tissue massage.
Hot stone massage.
Cupping therapy.
Indian head massage.
Reflexology.
Manual lymphatic drainage.
Holistic facials.
Pregnancy-adapted treatments where appropriate.

Before your first treatment, you must complete a paper consultation and consent form.

At subsequent appointments, your therapist will ask about relevant changes to your health.

Please answer all questions honestly.

Massage — When Treatment Must Be Postponed or Avoided

Please do not attend for massage if you have:

A fever or acute systemic illness.
An infectious condition that may place the therapist or others at risk.
Suspected or confirmed acute deep vein thrombosis, pulmonary embolism or another active blood clot.
An unexplained hot, swollen or painful limb that may indicate a blood clot.
A current medical emergency or serious unexplained symptoms.
An unstable medical condition for which treatment has not been assessed as safe.

Treatment must also be avoided directly over:

Infectious skin lesions.
Open or infected wounds.
Acute injuries where massage is unsafe.
Suspected fractures.
Areas of active bleeding.
Other sites where pressure may cause harm.

In some cases, treatment of unaffected areas may still be possible following appropriate assessment.

Massage — Conditions Requiring Assessment or Adaptation

Please inform your therapist before booking if you have:

Cancer or are receiving cancer treatment.
A history of blood clots.
Cardiovascular disease or significant blood pressure problems.
Diabetes or reduced sensation.
Osteoporosis or fragile bones.
A bleeding disorder or take anticoagulant medication.
Significant bruising or fragile skin.
Varicose veins or vascular disease.
Lymphoedema or unexplained swelling.
Kidney or heart conditions associated with fluid retention.
Recent surgery, injections or medical procedures.
Chronic pain, fibromyalgia or a condition affecting pressure tolerance.
Neurological conditions.
Skin conditions including eczema, psoriasis or dermatitis.
Allergies to oils, balms or treatment products.
Pregnancy or recent childbirth.
Implants, medical devices or other relevant physical limitations.

Some of these conditions may require reduced pressure, different positioning, avoidance of particular areas, a different technique or medical advice.

Cancer and Massage

A cancer diagnosis does not automatically mean all massage is unsafe.

However, massage may need specialist adaptations during or after cancer treatment.

Deep pressure may be unsuitable in certain circumstances, including areas affected by tumours, radiation changes, fragile tissue or increased bleeding risk.

Where necessary, we may ask for relevant advice from your oncology team or recommend a practitioner with specialist oncology massage training.

Pregnancy Massage

We normally offer pregnancy-adapted massage from the second trimester.

An individual consultation will be completed to identify relevant complications, positioning requirements and treatment adaptations.

Pregnancy massage must remain within the therapist’s training and insurance cover.

We do not currently offer routine first-trimester massage under our business policy.

Hot Stones, Cupping and Manual Lymphatic Drainage

Some therapies have additional precautions.

Hot stones: Reduced heat sensation, neuropathy, fragile skin and heat sensitivity may make the treatment unsuitable.

Cupping: Increased bruising or bleeding risk, anticoagulant medicines, fragile skin and certain vascular conditions may make cupping unsuitable or require adaptations.

Manual lymphatic drainage: Acute infection, suspected blood clots, unexplained swelling and certain significant heart or kidney conditions require particular assessment and may prevent treatment.

Your therapist will explain relevant restrictions before proceeding.

9. Massage Consent, Clothing & Professional Boundaries

Clients are required to wear appropriate underwear during treatments involving undressing.

Fresh, clean sheets are provided for each client and used for covering and professional draping throughout the treatment.

Only the area of the body being treated will be uncovered where necessary, maintaining client privacy, dignity and comfort at all times.

The therapist will explain the proposed treatment and obtain appropriate consent.

Clients may:

Ask questions.
Request changes in pressure.
Decline a technique.
Request an area be avoided.
Ask for additional covering.
Stop the treatment at any time.

If suitable clothing or consent arrangements cannot be maintained, the treatment may need to be adapted or postponed.

Any payment consequences will be considered under our Cancellation Policy and applicable consumer rights.

10. General Medical Declaration

For all treatments, customers must disclose relevant medical information accurately.

Please inform us about:

Current illness or infection.
Pregnancy.
Recent surgery or injuries.
Cardiovascular conditions.
Seizures or fainting.
Medication affecting your treatment safety.
Allergies and sensitivities.
Mobility or accessibility needs.
Other concerns relevant to your treatment.

Providing medical information does not necessarily prevent you from receiving a treatment.

The information helps us assess suitability and consider appropriate adjustments.

Where treatment may be unsafe, we may recommend postponement or appropriate medical advice.

11. Emergency Assistance & Customer Welfare

Customer safety takes priority throughout the appointment.

If staff receive an assistance alert or have a reasonable concern that a customer may be in distress, they may attempt to make contact.

Where there is no response and a genuine welfare concern exists, staff may enter the relevant room after appropriate attempts to alert the customer, or immediately where the emergency requires it.

Staff will respect customer privacy as far as reasonably possible.

Emergency services may be contacted where necessary.

Please inform staff promptly if you feel unwell or require assistance.

12. General Hygiene & Cleaning

Treatment rooms, equipment and customer-contact surfaces are cleaned between appointments according to our hygiene procedures.

Fresh linen and towels are provided as appropriate.

Our floatation pods use a combination of:

UV treatment.
Hydrogen peroxide dosing.
Fine filtration.

Water quality and equipment checks are undertaken as part of our maintenance procedures.

The effectiveness of the water treatment system is subject to ongoing monitoring and the relevant manufacturer requirements.

For safety reasons, facilities may occasionally be taken out of service for maintenance, water treatment, cleaning or equipment repairs.

Any affected bookings will be handled in accordance with our Cancellation Policy and applicable customer rights.

13. Fees, Payment & Bookings

Floatation sessions are normally 60 or 90 minutes.

Infrared sauna sessions are 45 minutes.

Massage and complementary therapies are available in the durations shown when booking.

Standard bookings are paid in full in advance.

Where a payment link is issued, payment should normally be completed within 12 hours.

If payment has not been received, we will attempt to contact the customer before deciding whether to release the booking.

For cash payment arrangements, please contact reception before booking.

Prices are displayed on our website and booking system.

Any price changes will apply to future bookings as appropriate and will not remove rights under existing agreements.

14. Cancellation & Rescheduling Policy

Our standard arrangements are:

At least 48 hours’ notice to reschedule.
At least seven days’ notice to cancel for a Palm Springs Spa gift-card credit.
Gift-card credit valid for 12 months from issue.
Late cancellations and missed appointments may incur a fair, proportionate charge.

Exceptional circumstances may be considered by management.

Any charges or retained payments will reflect reasonable losses and applicable statutory rights.

For full details, please see our Cancellation & Rescheduling Policy.

15. Personal Belongings & Supplied Items

Please remove jewellery, watches and other accessories where instructed.

Customers should take reasonable care of valuables and personal property.

Reusable towels, robes, slippers and equipment supplied by the spa must remain on the premises.

We may seek reasonable replacement costs for items deliberately damaged or removed without authorisation.

Nothing in this section excludes liability that cannot legally be excluded.

16. CCTV & Privacy

CCTV may operate in designated public or communal areas for legitimate safety and security purposes.

CCTV is not used in private changing, showering or treatment areas where customers have a reasonable expectation of privacy.

Footage is subject to appropriate access controls, retention arrangements and our privacy procedures.

Our normal CCTV retention period is up to 30 days unless footage must be retained for a legitimate incident or legal reason.

Personal and medical information provided during consultations is processed in accordance with our Privacy Policy and applicable data protection requirements.

17. Fire Safety & Emergency Evacuation

If the fire alarm sounds:

Leave the building immediately.
Do not stop to get dressed or shower.
Do not delay to collect personal belongings.
Follow staff instructions.
Use the nearest safe exit.
Proceed to the designated assembly point.

Assembly point: Entrance to the car park, on the driving side.

Do not re-enter until instructed that it is safe.

18. Liability & Statutory Rights

Palm Springs Spa | Float Space takes reasonable steps to provide safe premises, appropriately maintained facilities and professional treatments.

Customers are responsible for following reasonable safety instructions and providing relevant accurate health information.

Some treatments involve inherent risks, including skin irritation, temporary soreness, heat-related discomfort or potential loss of balance when entering and exiting facilities.

We take appropriate steps to manage these risks.

Nothing in this agreement excludes or restricts our liability for death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

Nothing in this agreement affects your statutory rights under UK consumer protection law.

19. Acknowledgement & Agreement

By booking or attending a treatment at Palm Springs Spa | Float Space, you acknowledge that:

You have been given the opportunity to read the relevant health and safety information.
You understand that certain conditions may require postponement, adaptation or medical advice.
You agree to provide accurate relevant health information.
You agree to follow reasonable safety and hygiene instructions.
You understand that staff may stop or postpone a treatment where a genuine safety concern exists.
You understand the applicable booking and cancellation arrangements.
You know that consent for hands-on treatment is ongoing and may be withdrawn at any time.

For treatments requiring individual consultation and consent, the relevant consultation form must also be completed.

This acknowledgement does not remove any statutory rights.

20. Further Information

For more information about professional complementary therapy standards, visit the Federation of Holistic Therapists.

You can also explore:

21. Contact Us